Most orders are processed within 1-2 days from the time they are received.
Orders containing products that are out of stock will take longer to process.
Order processing may take longer during times of extremely high order volume (Thanksgiving, Christmas, etc.)
Customers are responsible for confirming their order for accuracy during checkout. This includes, but is not limited to: verifying quantities, products, selections/variants, shipping information, and any other details provided during checkout. Frag Out Flavor is not responsible for customers who neglect to confirm the accuracy of this information. Once the checkout process is complete, customers are liable for the result of any mistakes that may have been made due to inaccurate information.
Customers who receive an order that is incorrect according to the packing slip, please contact us right away. Do not discard anything you receive. Our customer support representatives will assist you in getting the order corrected.
We charge a flat rate shipping fee of $6.99 for all orders shipping within the 48 contiguous United States. Most packages ship via USPS Priority Mail and arrive in 2-3 business days.
Shipping to Alaska, Hawaii, and Canada is based on actual postage rates calculated during checkout.
Rates for shipping outside of the above locations will need to receive a quote. Please email us for more information.
Some products ship free, however orders containing additional items will continue to be subject to our standard shipping fees.
If your package is returned to us by the shipping carrier for any reason (invalid address, no forwarding address, return to sender, etc.), we will issue a refund for the products minus any shipping charges that were paid when the order was placed. If you still wish to receive the products, you will need to place a new order. Because shipping is an actual cost we pay to shipping carriers, it cannot be refunded in these unfortunate circumstances.
We cannot accept claims for lost, stolen, or damaged packages. Once processed orders leave our facility, they are outside of our control and completely in the hands of the shipping carrier. Should you discover your package has been lost, stolen, or damaged, please contact the shipping carrier right away and file a claim with them directly.
Note: over the years we’ve found shipping carriers sometimes deliver packages to neighbors, or tracking information is updated prematurely in their systems. If your tracking information shows the package was delivered but you can’t find it, we typically advise waiting a day or two as the issue usually sorts itself out. However, should this not be the case, you will need to file a claim with the shipping carrier directly.
Clothing items in their original, unwashed condition may be returned up to 14 days after purchase for in-store credit or exchange.
Other gear products (stickers, patches, etc.) in its original, unused condition may be returned up to 14 days after purchase for in-store credit or exchange.
Blends (rubs/seasonings) cannot be returned or exchanged.
All clearance item sales are final and cannot be returned or exchanged.
Digital items (eBooks) cannot be refunded.
Customers are responsible for all return shipping charges, including insurance on the package for the original value of the item(s) being returned.
Under no condition will original shipping charges be refunded on any order.
To initiate a return, please contact firstname.lastname@example.org and provide your order number.