Most orders are processed within 1-2 days from the time they are received.
Orders containing products that are out of stock will take longer to process.
Order processing may take longer during times of extremely high order volume (Thanksgiving, Christmas, etc.)
Customers are responsible for confirming their order for accuracy during checkout. This includes, but is not limited to: verifying quantities, products, selections/variants, shipping information, and any other details provided during checkout. Frag Out Flavor is not responsible for customers who neglect to confirm the accuracy of this information.
Once the checkout process is complete, customers are liable for the result of any mistakes that may have been made due to inaccurate information.
Upon receiving your order, please contact us right away if anything is incorrect. Do not discard anything you receive. Our customer support representatives will assist you in getting the order corrected. Issues must be reported immediately after being delivered (per the carrier's official tracking number/link).
Most packages are delivered within 2-3 business days of being shipped. Transit times are not guaranteed and may take significantly longer, especially around holidays or during other national/global impacts.
Some products ship free, however orders containing additional items will be subject to our standard shipping fees.
Please understanding once packages leave our facility they are out of our control. Package care and transit times are in the hands of the shipping carrier.
If you experience an issue, contact us RIGHT AWAY (within 14 days) so we can get you taken care of. Failure to report issues quickly may result in our inability to provide the most satisfactory resolution possible.
Please carefully verify the shipping address when placing your order! It is your responsibility to provide correct shipping information. Web browsers’ auto-complete features have been the source of issues for many e-commerce customers in the past. Please double check your information before submitting!
Packages returned to us by the carrier for any reason (invalid address, no forwarding address, return to sender, no access, etc.) will be refunded immediately minus any shipping charges that were paid when the order was placed.
Some situations require resolution on a case-by-case basis. We strive to provide excellent customer service. If there’s an issue, let us know. We’re here to serve you!
NOTE: Sometimes carriers deliver packages to neighbors, or update tracking information prematurely. If your tracking information shows the package was delivered but you can’t find it, please be patient. We find packages almost always show up after waiting an extra 1-2 business days. In the meantime, we’d ask you to check other delivery locations around your house (mailbox, garage, back-door, front-desk, etc.), as well as with neighbors.
Clothing items in their original, unwashed condition may be returned up to 14 days after purchase for in-store credit or exchange.
Other gear products (stickers, patches, etc.) in its original, unused condition may be returned up to 14 days after purchase for in-store credit or exchange.
Blends (rubs/seasonings) cannot be returned or exchanged.
All clearance item sales are final and cannot be returned or exchanged.
Digital items (eBooks) cannot be refunded.
Customers are responsible for all return shipping charges, including insurance on the package for the original value of the item(s) being returned.
Under no condition will original shipping charges be refunded on any order.
To initiate a return, please contact firstname.lastname@example.org and provide your order number.